(Sorry, Hotfessional!, but this situation calls for the use of that bit.)
My vacation to California is coming back to haunt me! Remember how I told you that I couldn’t get a signal in our motel room, and I had to go to the coffee shop to get online? I got my Verizon bill today and DANG! they are charging me $188.75 for roaming in Mexico. Even though I never once used my phone in Tijuana, and I certainly didn’t take my computer over there and get online. And I just used the wireless card in the room the first night to try to get online but it took just about an hour to get to my g-mail account. Just look at this:
Global Roam – Mexico kilobytes — 37,750 37,750 188.75
Total Roaming $188.75
Total Usage Charges $188.75
Their customer no service department actually told me that since they could not determine where the usage originated, they could only offer me a 50% credit. And of course I said “That is unacceptable.” The supervisor was not in today and will be calling me back on Monday. Then she jabbered on about how I could have set my account to have alerted me to there being roaming charges being accrued. Which I had no idea I could do, since I was not going to a foreign country, I was only going to California. Like she was trying to make it MY fault that I was being charged ridiculous charges for roaming in Calfornia.
Just as information, I walked into the Verizon store in National City, California while we were at Best Buy, which was right next door, and talked to one of their people. He told me not to worry, that if I got roaming charges on my bill they would take them off. But, he didn’t note my account that I asked the question. So, I guess Verizon thinks I am lying about not using my service in Mexico–at least that is what they implied. There WILL be follow-up.