• Privacy Policy
  • Thrift Store Finds
  • Fresh From The Farm
  • Craft Projects
    • Pinterest Party
    • Aprons
    • Quilting
    • Fabric
    • Sewing
    • Tutorials
    • Beads
    • Crafts
    • Jewelry
  • Shop & Support Me!
    • Shop Gluten Free on Amazon.com
    • Shop Omaha Steaks
    • Schwan’s Home Delivery on Amazon.com
    • Maryland Crabs
  • Book Shelf
    • Adult Fiction
    • Children’s Books
    • Cookbooks
    • Craft & Sewing
    • Gardening
    • Non Fiction
  • Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Good food, good company, good advice from Grandma

  • Home
  • Contact
    • About
      • About My Header
    • Hi, PR. What can I do for you?
    • Disclosure
    • Giveaway Rules: Please Read Them
    • Privacy Policy
    • Follow Me! Social Media Links
    • Recognition & Awards
    • FabGrandchildren
  • Gluten Free
  • The House
    • Getting Pre-Approved
    • Finding The One
    • The Loan Application
    • Closing The Loan
    • Fixing It Up
    • Thrift Store Finds
    • The Yard & Garden
  • Local
  • Travel
    • Campground Reviews
    • Hotel & Motel Reviews
    • Places I Want To Go
    • Alabama
    • Arizona
      • Colorado river
      • Grand Canyon
      • North Rim
    • Arkansas
    • California
    • Colorado
    • Florida
      • Amelia Island
      • Destin
    • Georgia
      • Atlanta
      • Helen
      • Marietta
      • Savannah
      • The Golden Isles
    • Louisana
    • Maryland
    • Mexico
    • Mississippi
      • Tunica
    • Missouri
    • Nevada
    • New Mexico
    • New York
    • North Carolina
    • Oklahoma
    • Pennsylvania
    • Tennessee
    • Texas
    • Utah
    • Virginia
      • Richmond
  • Health
    • Atherosclerosis
    • Chronic Pain
    • COPD
    • Fibromyalgia
    • Ostomy Life
    • PTSD
    • Rosacea
    • Skin Cancer
    • Sleep Apnea
    • Type II Diabetes
  • Recipes
    • Re-Create The Recipe
  • Gift Guides
    • 2016 Holiday Gift Guide
      • 2016 Holiday Gift Guide Sponsors
    • 2015 Holiday Gift Guide
      • 2015 Holiday Gift Guide Sponsors
    • 2014 Gift Guide
    • 2013 Holiday Table Gift Guide
      • Sponsors For Our 2013 Holiday Table Gift Guide
    • 2013 Family Gift Guide
      • 2013 Family Gift Guide Sponsors
    • 2012 Grandma’s Gift Guide
  • Fashion
  • Show Search
Hide Search

Why Can’t I Just Make A Reservation???

Karen · 4 Comments

Share4
Tweet
Pin
Share
4 Shares

We have had to go back to Flagstaff twice now for follow-up appointments with the surgeon. And we have to go back again next week.  I love Flagstaff, but making that 400 mile roundtrip every week is getting old, especially since I am recovering from major extensive surgery.

The first week we went back down to Flag, we stayed at the Travel Lodge at 1560 E. Route 66. I have a walker and a shower chair that I have to use, but didn’t think about needing special accommodations for the bathroom. We were able to squeeze the shower chair in the bathtub, but since there were no grab bars, I had to have Fabgrandpa or my daughter help me get in and out of the tub. I am still having a hard time lifting my feet up very high, so this was a challenge.

This week, instead of making the reservation online, I called the Travel Lodge and asked if they had any handicap accessible rooms. They said they did, so I made my reservation for one. However, when we arrived, the person at the desk said that whoever took my reservation did not make a note that I had requested a handicap room, and they had already given that room to someone else. I was livid!

The clerk went on to say that the only difference in the handicap accessible room was that there were grab bars in the bathroom and a dedicated parking space in front of the room. Well, DUH! That was exactly what I was looking for. We stayed there in the same room we were in last week, and Fabgrandpa had to help me in and out of the shower.

When we got home, I called Fairfield by Marriot, a hotel we have stayed in before, and talked to them to make a reservation. I told them we had three adults staying in the room, and that I needed a room with a handicap accessible bathroom. I also asked for their “medical rate” because a lot of hotels will give you a discount if the purpose of your visit is for a medical appointment. The girl assured me that they could accommodate my needs, and quoted a discounted rate of $132.64 (that included taxes.)

Today, I opened my confirmation email from them, and discovered that they had booked me a room with one king bed. For three adults. I called them to check on that, and was told that in order to get a handicap accessible room, I could only get 1 king bed. I told them that was not acceptable, and asked why they didn’t tell me that at the time I made the reservation.  She was very polite, and explained their room accommodations, and gave the name of another hotel across the street that would be able to provide a room with two double beds AND handicap accessible bathroom.

I called Springhill Suites by Marriot. They were able to reserve a room with two queen beds, and handicap accessible bathrooms, at a rate of $92.78 (including taxes.) My confirmation email seems to be correct. We’ll see what we get when we check in next week.

But I have to ask:  How can a motel get away with not honoring your request for an accessible room? Why can’t they just tell you the truth when you call to make a reservation? I would rather continue looking for a room to fit my needs than make a reservation and be disappointed when I arrived.

 

Share4
Tweet
Pin
Share
4 Shares

Filed Under: Living With Colostomy, Motel Reviews

Reader Interactions

Creative Fabrica

Comments

  1. GraceinAZ says

    June 27, 2012 at 4:26 pm

    How awful that you had to go through all that! They should be ashamed! I hope this one will stick to what you ordered! At least you are in the cooler corner of the state! It’s hot and muggy down in our SE corner!
    Hugs,
    GraceinAZ (Pat)

    Reply
  2. Susan Adcox says

    June 27, 2012 at 5:47 pm

    That is frustrating! Especially when you aren’t feeling well.

    I have learned not to trust bookings made on HotWire or other super discount sites. With some of them, you are only guaranteed a room, not a specific type of room.

    Reply
  3. Sandra says

    June 27, 2012 at 5:55 pm

    That would really be a surprise for a person in a wheelchair with no one to assist them.

    I stand by my statement that it’s really easy to get mediocre help. People just don’t seem to care anymore.

    Reply
  4. marilyn register says

    June 28, 2012 at 1:33 am

    So glad to see your post. I am still sending prayers for your recovery.

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Food Advertising by logo

Become A Fab Follower: Sign Up To Follow Me By Email

Subscribe to my e-mail list

* indicates required

…

Amazon Gift Cards

Target
Food Advertising by logo

Fabgrandma Privacy Policy

Privacy Policy

My Most Popular Posts

Search Fabgrandma

Get Inexpensive Bi-focals! Mine were under $50!

Amazon Deals!

My Wish List--Buy Me Something, You Know You Want To!

Read All My Old Posts!

Chat Line Numbers - Find someone interesting to chat with.
AffordablePapers.com
- get your essay written for cheap.
logo
Food Advertisements by
1c133552ef6eaa93ed0182b8f2a55296-332

© 2021 · FAB GRANDMA · ALL RIGHTS RESERVED

Find Your Influence
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Reject Read More
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.