This morning I had a response to the tweet I sent to Progress Manufacturing, the company who manufactures the Equal-i-zer hitch, with a phone number and name for us to call. Fabgrandpa called and talked to Daniel, who was very nice and said that they are sending a brand new hitch along with all the brackets and sway bars and other stuff that goes with it. They are also sending a prepaid shipping label to return the one that broke. They have been so nice and easy to work with. Just wanted everyone to know this because people rarely broadcast good customer service interactions. It is also good to know that if this had happened while we were traveling instead of when we are just parked in our yard, that this company would have us back on the road in no time! Thank you, Daniel and Progress Manufacturing!
Reader Interactions
That is awesome that they are replacing it with no problems. Great customer service is rare anymore.
Glad they stood behind their product. Still scary to think about that breaking at high speed.