I have been working on this same problem off and on for weeks now! Somehow I think this stuff shouldn’t be so dang hard to do. Other people get their downloads to work just fine, but I just can’t seem to get it going in my store. I am trying to offer a quilt pattern for sale as a downloadable PDF file. It is supposed to work seamlessly, where the person who wants to buy the pattern clicks on the pattern to add it to their shopping cart, then clicks on another button to pay for it through Paypal. After the payment is made, they are supposed to be taken to the website to download the file. But it is not working that way.
I have had three people helping me do the website testing by completing an order all the way through for Amelia’s Quilt Pattern. But each time they do it, I get the money transfered to my Paypal account but they are not taken to the page to download the file. I have tried doing a website analysis to figure out what is wrong, but I really don’t know what to look for. I have joined the support forum for the shopping cart software I am using, but they have been no help to me so far.
It could just make it where the person (customer) pays me through paypal, then I send them an email with the file attached for them to download, but I would really really like for them to get it automatically. I may not always be in a place where there is internet for me to check my emails right away, so the customer would have to wait a couple of days to get their file. And THAT is not acceptable to ME. This is proving to be a big challenge for me, and I am not someone to walk away from a challenge. Sigh…..