Back in February, I ordered some gluten free stuff from an un-named company, who took For. Ev. Er. to get my products to me. I did get them in good shape, but it took from February 11th, the date I placed the order, until March 3rd to receive. I said never again from that company.
When we arrived at the North Rim of the Grand Canyon on April 26th, to begin working again, I decided to order some things from Amazon.com. The package was delivered in good time, less than a week, actually, which is amazing because of where we live right now. But, when I opened the box of Amy’s Tomato Bisque Gluten Free Soup, more than half of the cans were bent.
I don’t eat foods that are in bent cans, especially if they contain tomatoes. I was always taught that it was not a good idea to do that.
I went online to do a return, and found out that Amazon does not take returns on groceries. So, I sent them an email, telling them that I have to eat a gluten free diet, that I live in a remote area, that I ordered this product from them so I would have something to eat for my lunches, but that the order was received damaged. They replied that they are sending a new case, free. That sounds like good customer service to me.
i have a headache for you. yuck.
nice work on the customer service tho….
That is great news Fabgrandma! I love Amazon for reasons just like this.
Bonus! That’s great!
So pleased they could do this for you FabGrandma…and yep I think good customer service too!!!
Wow! That’s great! And it is so nice of you to write about something a company does RIGHT. Too often, we all complain when things are wrong but forget to praise and compliment when things are right. By the way, I’ve never hesitated to eat foods from bent cans.
Thanks for stopping by my site on Wednesday when I had questions about the mystery plant in my yard. Today I’ve posted what I believe is the answer with details: http://blondesherry.blogspot.com/2009/05/mystery-solved-its-not-yucky-its-yucca.html
You’re mentioned in the post.
Ooooh, I love a happy ending!!! (
Wow, those cans are really a mess. What do you think they did to them in transit?)
Fab G’ma, I’ve been wanting to ask you this question for a long time. I’m sure you’ve addressed this before but I’ve dug back through your blog and can’t find the information that will satisfy my curiousity. So, here goes… when it came time to sell your things to prepare for full-time rv living, how did you do it? I have a handful of things – a dining table and chair with a big buffet of which I’m the 3rd generation to enjoy, some other not-valuable-but-treasured-by-me pieces, like my Mom’s cedar chest that she got when she was 16 (early ’30s!), etc. How did you part with thing with sentimental value? I realize that a person is not the stuff and the stuff is not the person (my Mom’s things are not her, I know), but I still have a hard time when I think about getting rid of these pieces. Any advice? Thanks, and take care.
I’m glad to hear they were accommodating! A company that huge should certainly have good service.
Good for you on speaking up and getting it resolved as for the unnamed company you should name them other future customers need to know about the slow shipping/ order processing.
Now tell me why bent cans are bad…
NOW it all makes since! I have always been weird about not buying bent cans. (Squished boxes too) Thanks for clearing that up for me Mom! Love you. 🙂
glad they are sending you another shipment.
Do you remember why we shouldn’t eat tomato products from bent cans? I heard that too but don’t remember why?