Before we came up to the North Rim, I had a cellphone with service through AT&T and an AT&T wireless aircard for my wi-fi internet. When we got here, I had zero bars on my phone and no service on my aircard. So, I called AT&T and asked them to cancel the contract on my aircard. They did and actually waived the cancellation fee because they know they do not have service up here.
So, for us to have a phone and internet, I ordered basic phone service and DSL from Qwest. They installed the service promptly. I bought a calling card to use for long distance service so I wouldn’t have to wait for our every other week trip to St. George to call the folks back home. I thought I had things worked out.
When I got my first bill from Qwest, there was an outrageous charge of $300 plus taxes for something called “materials”. I called their customer no service line and spent almost two hours on the phone with them back on June 9. The rep I spoke with finally told me that he had called every department he could think of and no one could identify exactly what the charge was for or if it was even a valid charge, so he was going to credit my account. During that phone call, I didn’t lose my temper at all, I was very nice and thanked the guy at the end of our conversation.
Everything was going fine until today. When I got home from work, my phone had no dialtone. I went across the road to my neighbors house and called my phone number, and got a recording saying “I’m sorry but the number you have dialed is out of service.”
When I called Qwest, I was on the phone with them for another hour. At the end of the conversation, I was ready to explode, I was so mad I was spittting fire. The girl I talked to told me there was no record of me calling on June 9th. She had called all the departments she could think of and no one could verify that the $300 charge was supposed to be on my bill. She was referring my account to a “Complex Billing Supervisor” and that person would call me tomorrow.”
On what phone number?” I asked, because, you see, MY phone is DISCONNECTED!!!. She asked if I had another phone number she could use. Well, I DO have a cellphone but I don’t have a signal up here. I told her that if AT&T had a signal up here I wouldn’t be talking to her because I would not have had to order service from Qwest. And I think I said it very loudly and in not so nice of a voice. I finally gave her my boss’s phone number at the office and told her I wouldn’t be there until 3:00 p.m. And, they are not going to turn my phone back on until this is resolved.
Oh, how I hate customer service!