When I hung up the phone from talking to Verizon’s customer no service department on Saturday, I was less than happy with the experience. The person I spoke with had offered to credit 50% of the $188.75 roaming charges that were on my bill from my trip to California. That’s roaming in MEXICO. When I told her that would be unacceptable, and asked to speak to a supervisor, she said someone would call me on Monday. And I thought, “yeah, sure” but I told her, “Yes, that is what I want.”
So, yesterday when was at the laundromat, my cellphone rang, and do you believe it was Verizon? The very same person I spoke with on Saturday told me she had discussed my bill with her supervisor and they had agreed to take off 100% of those pesky roaming charges. Just like that. No further discussion, begging, pleading, or letter writing required. I thanked her very much.
But then, it made me wonder why put those charges on there to start with. I think maybe there are a certain percentage of people who just pay the bill, no questions asked. And there are probably another certain percentage of people who make the call to ask for a credit, and the first line person offers 50% credit, and they are happy with that, and pay it. And Verizon laughs all the way to the bank.
I am not normally so cynical about things like this, but dang it, 50% of that bill would have been almost $95.00. That is a lot of money out of the customer’s pocket and into Verizon’s, just for using your cellphone service in an unfortunate location. And their TV ads, the “Can you hear me now” ones, as well as the newer ones that tout their “network”, what a crock. Those adds make you think you can get service anywhere you go. I was sitting in a deck chair, at the beach, in a well populated town, and couldn’t make or receive a call.
And to be honest, I didn’t even try to use my cellphone because IT actually told me I was roaming, and I was afraid those charges would accrue. But when I tried to use my internet wireless card, no such message was received. That wireless card was picking up three bars, but when I tried to connect, it was very, very slow–it took me OVER AN HOUR to get to my g-mail account to try to read my email. That was the only time I tried to use it, the rest of the time I went to the coffee shop. So, for ONE HOUR of internet usage, that was incredibly slow, I was charged $188.75.
So, now that my rant is over, the point I would like to make here, is that if you are traveling near the border, either with Mexico or with Canada, and you use your cellphone, pay attention to your next bill. You could be roaming in devious territory.